FAQ

CONTACT US

(508) 348-1660

A member of our team is available to answer your call seven days a week from 10AM - 5PM.

Reach us by email at shop@thesquire.com

ORDERING

How do I place an order? 
Once you’ve selected a product you’d like to purchase, choose the color & size you’d like and click “Buy Now”. Once you’ve done that, the site will prompt you through all the remaining payment steps. 

Can I modify my order once placed? 
Once an order is submitted, any modification or cancellation can be made by contacting our Chatham store at (508) 348-1660. Please note, once an order has been processed for shipping we are unable to make any modifications. 

Does The Squire Shop take orders over the phone? 
We’d be happy to help you place an your order over the phone. You can reach us at (508) 348-1660. Telephone orders may be placed seven days a week between the hours of 10AM - 5PM.

What forms of payments do you accept? 
We accept all major forms of payment including ApplePay and AmazonPay. 

Is your site a secure site? Will my Credit Card Information be kept private? 
Yes, please see our Privacy & Security Policy. 

Will I be charged sales tax? 
Taxes are applied in accordance with the tax laws of the location the order is being shipped or delivered to. 

SHIPPING

What are your shipping methods & how much do they cost
METHOD COST DELIVERY *Once Shipped
Standard Shipping (UPS Ground)

FREE on orders over $75.

$5 for orders up to $50

$8 for orders $50.99 -  $75

2-3 business days
2-Day Express (UPS) $25 2 Business Days if ordered by Noon EST
Next Day Express (UPS) $35 Next Business Day if ordered by Noon EST. Not available for Saturday Delivery.

When will my order and ship and how long will it take to arrive?

Standard shipping orders are shipped within 24 hours. Typically, if an order is placed before 3PM EST it will ship that day. If it is ordered after 3PM EST, it will ship the following day. For more information, please see our shipping chart below.

Order by Noon EST on

2-Day Express

Next Day Express

Sunday

Wednesday

Tuesday

Monday

Wednesday

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Tuesday

Thursday

Wednesday

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Friday

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Monday

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Saturday

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Will I receive an order or shipping notification? Once your order is placed, an order confirmation will be sent to the email you provided. Once your order is shipped you will receive an email with your tracking #. At any point, you can login to your account and check the status of your order. 

Do you ship outside of the US? 
Unfortunately, at this time we do not ship outside the United States. 

Can I ship to an address that is different than mine? 
Yes, when placing your order there will be an option to ship to an address other than your own. 

RETURNS & EXCHANGES

Please ship all Returns or Exchanges to: 
The Squire Shop
Web Returns 
465 Main Street 
Chatham, MA 02633

Please include your contact information and order # so we can process your request.


What is your return policy? 
The Squire Shop will accept full-price merchandise returns for items that have not been worn, altered, or washed for a full refund within thirty (30) days from the date of delivery. All tags must be attached and a copy of your receipt must be included. We do not accept returns on glassware. After 30 days, we are unable to accept returns.

Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable.

Upon receipt of returned goods, The Squire Shop reserves the right to deny credit if the merchandise does not meet return policy requirements.


When will I receive my exchange or refund?
As soon as we receive your returned items we’ll process your return within 48 hours. If you are exchanging for a different size, style or color, we will ship your exchange within 48 hours. Please note, all exchanges are subject to availability.

All refunds may take-up to 1-2 billing cycles until they are reflected on your account. This time period varies based on your banking institution.


Can I return an item I purchased on sale? 

Items bought where a gift with purchase or discount is awarded are only eligible for exchange and cannot be returned.  ITEMS DENOTED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

 

I received a gift from someone, can I return or exchange it? 
If you’d like to return a gift you received from The Squire Shop, you may do so for exchange or store credit. Online Credit is only redeemable in store at The Squire Shop or online only. Alternatively, you may elect to credit back the original form of payment submitted by the person who placed the gift order. If you received a gift, you must be able to provide the Order # or the name of the individual who purchased the gift for you. If you are unable to provide that information, The Squire Shop cannot issue a Credit or Refund.

 

The items I received are damaged or incorrect - what do I do? 
Regretfully, mistakes happen. We are truly sorry if the order you received is damaged or incorrect. We will gladly replace the item or take it back for a full refund within 30 days of the delivery date. The Squire Shop will cover any additional shipping costs. Please following the Returns & Exchange process listed above.

 

PRIVACY & SECURITY

What is your Privacy Policy? 
Please follow the link to view our Privacy & Security Policy.